Quick Contact
Headquarters
Vill. LOHARON, P.O. GHATTI
Solan – 173211, Himachal Pradesh, India
Fastest Response
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Send Us a Message
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What can we help you with?
🧪 Product Inquiry
📦 Bulk Order
💬 Other
Our Location
Visit us at our headquarters in Solan, Himachal Pradesh
Safe & Secure
Your personal information is fully protected with us. We never share your data.
Fast Response
We respond to all queries within 2–4 hours on business days.
5-Star Support
Our support team is trained to resolve issues quickly and professionally.
Bulk Orders
Special pricing available for wholesale & institutional bulk purchases.
Frequently Asked Questions
Quick answers to the most common queries we receive.
What is the typical delivery time for orders?
Standard delivery takes 4–7 business days across India. Express shipping is available at checkout for 1–2 day delivery in major cities.
Do you offer bulk or wholesale pricing?
Yes! We offer special pricing for bulk & institutional orders. Please contact us via the form above or WhatsApp mentioning "Bulk Order" and we'll get back to you within 24 hours.
What is your return & refund policy?
We have a hassle-free 7-day return policy for sealed/unopened products. If you received a damaged or incorrect item, we'll replace it at no extra cost. Contact us within 48 hours of delivery.
Are your products third-party tested?
Absolutely. All Aiva Wellness products go through rigorous quality checks and third-party lab testing to ensure safety, purity, and potency before they reach you.
Can I track my order after placing it?
Yes, you'll receive a tracking link via SMS and email once your order is shipped. You can also WhatsApp us your order ID for a quick status update at any time.
How do I know which product is right for me?
We're happy to guide you! Share your health goals with us via WhatsApp or the contact form and our wellness advisors will suggest the most suitable products for your needs.